Faculty of Caffeine

Review Rating: ⭐ (Not Recommended)

Address: Lot No J1-09B & J1-09C Level 01, City Square Mall, Bandar Johor Bahru, 80000 Johor Bahru, Johor Darul Ta'zim, Malaysia (Located within JB City Square Mall)
Google Map Link: https://maps.app.goo.gl/tT2unbmitybLSqP98
(Please refer to the Timings provided in the Google Map Link for the Operating Hours.)

Americano (Hot, No Sugar) = RM12.90
No Service Charge

 Here is the Full Menu of the Eatery/Restaurant.
Prices are Accurate as of the Date of the Post.

Located within Avery Day, this is one of the Earliest Eatery that opens at 9.00am before City Square Mall Official Opening Time of 10.00am. 👍 JohorKaki once reviewed this before when it was a Shophouse in Jalan Trus. 🤔 It looked like a quite a Big Place and was specially furnished. Unfortunately it looks like it has ceased its Operations there.

This Latest Place in City Square Mall is very much scaled down and instead of the Cozy Look it used to have, the impression it gives me is that its just trying to be another Faux Starbucks. 🤔 Not sure if the Owners have changed because it looks nothing like what it used to be in Jalan Trus. 🤔 It also felt Very Stifling Warm inside at 9.00am. 🥵

Protip: Because this place felt Very Stifling Warm, Humid and Stuffy due to the Mall's Airconditioning not turned on, 🥵 what I would recommend is to take your Beverage and go outside of the Cafe to sit down in a Cute Little Tentage Seating they have Alfresco Style. 👍

That said, this Alfresco Tentage Seating is right next to the Mall's Carpark Exit where Cars regularly drive by so be prepared to smell Car Exhaust Smoke. 🚗💨😷 But its still Much More Cooling compared to having to endure sitting Uncomfortably in that Stifling Stuffy Interior facing a 死人臭脸 Staff who is obviously not happy with her Job. 🫤

Yes Indeed. Some Google Reviewers are right. There is a Front Serving Female Pinoy Staff here and she really has a Very Angry-Looking 死人脸. 🫤 She gave me the impression that she really didn't like her job. Even when I tried smiling and greet her, all she ever did was give me an Angry Side-Eye. 🤔 

It was a Very Uncomfortable Feeling with her Angry Side-Eye and she had such a 死人臭脸 that I tried breaking the ice and asked her directly "Are you Angry?" 🤔 Only at this point she immediately reacted and replied a "No lah" and became slightly more Self-Conscious. 😅  But still I never saw any Customer Service Recovery, and I never once saw her Smile the Whole Time I was there. 🫤

Americano (Hot, No Sugar) = RM12.90

It took about 2 Mins for this to Self-Collect. Served in a Slightly Larger Cup. ☕ The Coffee Strength is there although not the Super Strong until Smack you Awake type. As I mentioned, I'm not a Coffee Connoisseur so I really can't tell if theres anything special about this, but to me it just taste like a Very Average Standard Americano Coffee. 🤔

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Conclusion and Closing Thoughts

As you can see, the Prices in the Menu are Not Cheap, but given that this is trying to be a Faux Starbucks I can still accept it because it is in a Mall after all. 🤔 What I cannot accept is the Poor Customer Service of that Pinoy Lady Staff. 🫤

As a Front Facing Staff, when a Customer approach you at the Counter, the Basic Thing is to drop whatever you are doing and always be ready to take order from the Customer with at least a Simple Smile. ☺️ Busy Cleaning your Cup and have the Customer stand and wait while looking at you at the Counter for at least 1 min and end up getting an Angry Side-Eye is just Unacceptable. 🫤

I was actually ready to order some other items from the Menu but her Attitude Completely Killed off whatever Mood I had. 🙄 Although she was never Hostile to me, it was clear she didn't want to serve me at all. 🙄 She looked like she is either Very Angry or Troubled at some Personal Issues. 🤔 This Cafe is decently reviewed in Google Maps, although there are some that commented about the Poor Customer Service. I guess I was Unlucky that day. 😅

I'm sorry but I cannot recommend this place due to my Personal Experience here. 👎 It has been awhile since i've given my Lowest Score. Not a place I would return to again i'm afraid, I hope you have a better experience here than I did. 🤔 That said, be nice. 😅 Even though I did not like this place, it is still Basic Courtesy to bring my Empty Cup back into the Cafe after I was done with drinking it outside Alfresco Style. 👍 Have you eaten from this Eatery in JB City Square Mall? I'd love to know how you think of them! 😄